There are instances in which an item may be listed but is not actually in stock. If you have an electrician scheduled to install your item, you need to check availability and estimated shipping time to ensure your order will arrive before your scheduled installation. All items listed will require bulbs and assembly unless otherwise noted. We do our best to obtain images and descriptions from our manufactures. Sometimes an item may show extra options that are not actually included. We will do our best to work with you on the price but we will not eat the full cost. Please note that we are closed on the weekends and holidays, E-mails and payments received after Friday afternoon will not be processed until the next business day. If you are not receiving a response to your E-mail, Please call us at 1-877-495-9381 so that we can clear up any problems. E-mail is not perfect. Some computers and internet service providers have SPAM prevention software that may disregard legitimate E-mails or E-mail servers can got down and lose mail. We are committed to excellent customer service. If you feel dissatisfied please call us before leaving any feedback that is not positive. Our phone number is 1-877-495-9381, our email is customerservice@lightingheadquarters.com, and representatives are available Monday - Thursday 7:30 A.M. - 6:00 P.M, Friday 8:00 A.M - 5:00 P.M. Mountain Standard Time.